Frequently Asked Questions
Everything you need to know about your DIEGOS® experience.
How do I determine my correct size?
Since our footwear often follows traditional European sizing, we recommend consulting our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Simply visit our Returns Portal to initiate an exchange or request a full refund to your original payment method.
Where are DIEGOS® products manufactured?
We take pride in our heritage; all DIEGOS® espadrilles are handcrafted by skilled artisans in Spain using traditional techniques and high-quality natural materials.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, but usually arrive within 10-15 business days.
How should I care for my canvas shoes?
To maintain the quality of your shoes, we recommend spot cleaning the canvas with a damp cloth and mild detergent. Avoid submerging the jute soles in water, as natural fibers can be damaged by excessive moisture.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location and local customs regulations.